Admin, executed like ops.
We’re the quiet process people. HR intake, onboarding/offboarding, calendars, inboxes, SOPs, automations— all the dull-but-critical work you postpone. We ship it fast, clean, and auditable.
Services we quietly crush
Onboarding / Offboarding
New hire intake, BambooHR setup, email + apps, access provisioning, hardware checklists, day-1 readiness. Clean exits with audit logs.
- • BambooHR / Rippling flows
- • Email + SSO + groups
- • Equipment & app checklists
Calendar & Booking Ops
Scheduling logic, booking pages, buffers, no-show rules, reminders. We tame chaos across Calendly/Google/Outlook.
- • Multi-host pools
- • Smart buffers & SLAs
- • No-show + reschedule flows
Inbox & SLA Hygiene
Shared inbox structure, labels, canned replies, triage rules, escalation paths. Response time goes down, morale goes up.
- • Priority lanes & macros
- • QA sweeps
- • Metrics that matter
SOPs & Automation
We document the boring parts and wire repeatables into automations. Less clicks, fewer errors, more sleep.
- • Zapier/Make integrations
- • Notion/Airtable bases
- • Versioned SOPs
Vendor & Compliance
Intake forms, W-9/W-8BEN, NDAs, insurance certs, SOC2/DPAs. Track renewals and never chase a sig again.
- • Contracts & countersign
- • Renewal tracking
- • Policy acknowledgements
Reporting & Scorecards
Dashboards for throughput, SLAs, cycle time, and quality. Weekly ops in a single screenshot.
- • KPI packs
- • Automated digests
- • Quarterly ops review
Our no-drama delivery loop
1. Recon
30-min discovery to inventory pain. Light access only. You keep all notes.
2. Playbook
We map the flow, decide SLAs, and spec which parts become automations.
3. Build & Prove
We implement, test with shadow traffic, and lock in safeguards + audits.
4. Operate
We run the loop, weekly scorecards, and continuous cleanup.
Selected impact (ghosted for NDA)
Seed-stage SaaS (20→55 ppl)
- • Onboarding shrank from 2 days to 2 hours
- • Shared inbox SLA from 22h → 3.1h (week 3)
- • Vendor renewals 100% on time
Agency (high-volume sales)
- • No-show rate down 41% via buffers + reminders
- • Ops deck auto-generated; PMs reclaimed ~6h/week
- • NPS +13 with faster triage + clear ownership
Manufacturing (shift ops)
- • Payroll closes a day earlier (exception routing)
- • Equipment checklists w/ photo proof
- • ISO docs versioned; audit passed zero notes
Simple pricing, no surprises
One flow, one owner. We clean a mess end-to-end and leave it humming.
- • 1 process playbook
- • SOP + checklists
- • Basic automations
- • Metrics & handoff
Your back office on rails—continuous improvements without hiring.
- • 2–3 flows live
- • Weekly scorecards
- • Vendor + compliance
- • On-call business hrs
We design, build, and run your ops while you scale. Discreet and ruthless.
- • Everything in Operator
- • Advanced automations
- • Security reviews
- • Exec dashboards
Questions we get a lot
How do you handle security & access? ▲
Least-privilege by default. Scoped accounts, audit trail of changes, mirrored MFA/SSO, and clean documentation.
Can you work with our existing tools? ▲
Yes—HRIS, ATS, calendars, CRMs. If a quick upgrade saves hours, we’ll recommend it, not force it.
What does engagement look like week to week? ▲
Brief standup, one ops improvement shipped, and a scorecard. Throughput, SLA, and quality in a single page.
Will you train our team? ▲
We build SOPs people actually follow, run a short workshop, and provide concise videos/checklists.